Effective Date: September 28, 2026

Power Plumbing Inc., doing business as Power Plumbing & Heating ("Power Plumbing," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request plumbing or heating services, schedule an appointment, communicate with us by phone, email, or text message, or otherwise interact with Power Plumbing.

Business: Power Plumbing Inc. / Power Plumbing & Heating
Address: 16 Churchill St, Milton, MA 02186
Phone: 617-698-1818
Website: powerplumbingboston.com

Power Plumbing does not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for marketing or promotional purposes.

Mobile information and text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

Information may be shared with service providers that support the delivery of our communications and services, such as telecommunications providers, messaging platforms, scheduling providers, and other vendors acting on our behalf. These providers may use the information only as necessary to provide services to Power Plumbing.

SMS opt-in consent and mobile numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.

We may collect information that you voluntarily provide to us as well as certain information automatically generated when you use our website.

Depending on how you interact with Power Plumbing, we may collect:

• Name
• Email address
• Telephone or mobile phone number
• Service address or mailing address
• City, state, and ZIP code
• Information submitted through our website forms
• Information you provide when requesting plumbing, heating, or other services
• Appointment information
• Service requests and service history
• Communications with our team
• Payment or transaction-related information when applicable
• Communication preferences
• SMS, telephone, and email consent records when applicable
• Dates, times, and methods associated with communication consent or opt-out requests

We may maintain records relating to:

• Customer inquiries
• Requests for estimates or service
• Appointment requests
• Scheduled services
• Customer support communications
• Telephone, email, and text message communications
• Service locations
• Service history
• Customer feedback

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Website usage information
• Approximate location derived from technical information
• Cookies and similar technologies

Power Plumbing may use the information we collect to:

• Respond to inquiries and service requests
• Provide plumbing, heating, gas fitting, water heater, HVAC, and related services
• Communicate about requested services
• Schedule and manage appointments
• Provide appointment reminders and service updates
• Respond to customer support requests
• Prepare estimates or quotes when applicable
• Process transactions and payments when applicable
• Maintain customer and service records
• Follow up regarding services you requested
• Send communications you have consented to receive
• Maintain records of communication consent and preferences
• Improve our website, services, and customer experience
• Protect our website, customers, and business against fraud or misuse
• Comply with legal, regulatory, licensing, and recordkeeping obligations
• Enforce our agreements and protect our legal rights

We do not use SMS consent as permission for unrelated marketing communications.

Power Plumbing may communicate with customers and prospective customers by text message when they have provided appropriate consent.

By voluntarily providing your mobile number and opting in to receive text messages from Power Plumbing, you consent to receive SMS messages related to your interactions with us.

Messages may include:

• Responses to customer inquiries
• Customer care communications
• Appointment scheduling
• Appointment confirmations and reminders
• Service-related updates
• Follow-up regarding requested plumbing or heating services
• Other communications directly related to your request or customer relationship with Power Plumbing

Consent to receive text messages is not a condition of purchasing any goods or services.

We maintain records of SMS consent when appropriate.

Message frequency varies depending on your interactions with Power Plumbing, your service requests, and your communication with our team.

Message and data rates may apply depending on your mobile carrier and wireless plan.

You may opt out of SMS communications at any time by replying:

STOP

After you opt out, you may receive a final text message confirming that your opt-out request has been processed.

You will no longer receive SMS messages from that messaging program unless you subsequently opt in again.

For assistance with SMS communications, reply:

HELP

You may also contact Power Plumbing at 617-698-1818 or through our website contact page.

Wireless carriers are not liable for delayed or undelivered messages.

Delivery of SMS messages is subject to effective transmission by your wireless carrier and is outside Power Plumbing's direct control.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors or service providers that provide support services on behalf of Power Plumbing, such as customer service, communications infrastructure, telecommunications, appointment scheduling, and SMS delivery.

All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. SMS opt-in information and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Power Plumbing does not sell or rent your personal information.

We may disclose limited personal information when reasonably necessary for legitimate business operations and providing requested services.

We may use third-party companies that assist with services such as:

• Website hosting and operation
• Customer relationship management
• Appointment scheduling
• Telephone and communications services
• SMS delivery
• Email delivery
• Payment processing
• Analytics
• Information technology and security
• Other business support services

These providers receive information only as reasonably necessary to perform services on our behalf and are expected to appropriately protect the information they process.

SMS opt-in information, mobile phone numbers collected for SMS purposes, and consent records are not shared with third parties or affiliates for their own marketing or promotional purposes.

We may disclose information when reasonably necessary to:

• Comply with applicable law or legal process
• Respond to a valid subpoena, court order, or government request
• Protect the rights, safety, and property of Power Plumbing, our customers, or others
• Investigate suspected fraud, misuse, or illegal activity
• Enforce applicable agreements

If Power Plumbing undergoes a merger, acquisition, restructuring, financing, or sale of some or all of its business or assets, information may be transferred as part of that transaction subject to applicable law.

Nothing in this section permits the sale or sharing of SMS opt-in consent or mobile information for third-party marketing or promotional purposes.

Power Plumbing takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Depending on the systems involved, these measures may include:

• Access controls
• Account authentication
• Secure communications
• Vendor security controls
• Restricted access to customer information
• Software and system updates
• Backup and recovery measures

However, no website, electronic transmission, telecommunications system, or electronic storage method can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

We may retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain customer and service records
• Manage appointments and communications
• Maintain consent and opt-out records
• Satisfy legal, accounting, tax, licensing, or regulatory requirements
• Resolve disputes
• Enforce agreements
• Protect our legitimate business interests

Information that is no longer reasonably required may be deleted, anonymized, or securely disposed of in accordance with our business practices and applicable law.

Our website may use cookies and similar technologies to help:

• Operate website functionality
• Remember user preferences
• Understand how visitors use the website
• Analyze website traffic
• Improve website performance and user experience
• Maintain website security

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.

We may use third-party technologies or service providers to help operate, maintain, secure, or understand the performance of our website and business systems.

These services may collect technical information such as IP addresses, browser information, device information, website interactions, and similar usage data.

Third-party providers process information according to their applicable agreements and privacy practices.

Depending on the nature of your relationship with Power Plumbing and applicable law, you may contact us to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Update your contact information
• Change communication preferences
• Withdraw consent for future communications where applicable
• Ask questions about how your information is handled

Certain information may need to be retained for legal, regulatory, accounting, service, fraud-prevention, or legitimate business purposes.

If you receive marketing email communications from us, you may use the unsubscribe instructions contained in those communications when applicable.

To stop receiving SMS messages, reply STOP.

For SMS assistance, reply HELP.

Power Plumbing's website and services are intended for customers seeking plumbing, heating, and related property services and are not directed toward children under the age of 13.

We do not knowingly collect personal information online from children under 13.

If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

Our website may contain links to websites or services operated by third parties.

Power Plumbing is not responsible for the privacy, security, content, or practices of third-party websites. We encourage users to review the privacy policies of websites they visit.

This Privacy Policy applies to information collected by or on behalf of Power Plumbing.

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

When changes are made, we may update the effective date shown at the top of this page.

The current version of this Privacy Policy will be made available at:

powerplumbingboston.com/privacy

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

Power Plumbing Inc.
Power Plumbing & Heating
16 Churchill St
Milton, MA 02186

Phone: 617-698-1818
Website: powerplumbingboston.com
Contact: powerplumbingboston.com/contact-us

For clarity:

Power Plumbing does not sell or share mobile phone numbers, SMS opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes.

SMS information may only be provided to service providers as necessary to operate our communications and provide requested services. Such providers are not permitted to use this information for their own marketing purposes.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP. Message frequency varies. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchase.

Read our Terms of Service