Effective Date: September 28, 2026

These Terms & Conditions ("Terms") govern your use of the Power Plumbing website and your interactions with Power Plumbing Inc., doing business as Power Plumbing & Heating ("Power Plumbing," "we," "us," or "our").

By accessing or using our website, submitting a service request, scheduling an appointment, communicating with us, or otherwise using our services, you agree to these Terms and our Privacy Policy.

Business: Power Plumbing Inc. / Power Plumbing & Heating
Address: 16 Churchill St, Milton, MA 02186
Phone: 617-698-1818
Website: powerplumbingboston.com

Power Plumbing offers SMS/text messaging to customers and prospective customers who voluntarily opt in to receive communications from us.

Our SMS program is primarily used for customer care and service-related communications.

Messages may include:

• Responses to customer inquiries
• Customer support communications
• Appointment scheduling
• Appointment confirmations
• Appointment reminders
• Rescheduling or appointment updates
• Service-related updates
• Follow-up regarding requested plumbing, heating, water heater, gas fitting, HVAC, or related services
• Other communications directly related to a customer's request or relationship with Power Plumbing

Message content will relate to the customer's interaction with Power Plumbing.

You will only receive SMS communications when you have provided appropriate consent or when otherwise permitted by applicable law.

SMS consent may be collected through our website forms or other approved methods.

When consent is collected through a website form, the SMS consent option is presented separately so that you may choose whether to receive text messages.

Consent to receive SMS messages is not a condition of purchasing any goods or services from Power Plumbing.

By providing your mobile phone number and voluntarily opting in, you authorize Power Plumbing to send text messages to the number provided for the purposes described in these Terms.

You represent that you are the subscriber or customary user of the mobile number you provide or are otherwise authorized to provide consent for that number.

Message frequency varies depending on your interactions with Power Plumbing, appointment activity, service requests, and customer support needs.

We do not guarantee a specific number of messages.

Message and data rates may apply.

Your wireless carrier may charge fees for sending or receiving text messages depending on your mobile plan.

Power Plumbing is not responsible for charges imposed by your wireless carrier.

For questions about your wireless plan, contact your mobile carrier directly.

You may cancel SMS communications from Power Plumbing at any time by replying:

STOP

After you send STOP, you may receive a final SMS confirming that you have been unsubscribed.

After your opt-out request has been processed, you will no longer receive messages from that SMS program unless you subsequently provide consent to receive messages again.

Other commonly recognized opt-out keywords may also be honored when supported by our messaging provider.

Opting out of SMS communications does not prevent you from contacting Power Plumbing or receiving communications through other channels when appropriate.

For assistance with SMS communications, reply:

HELP

You may also contact Power Plumbing directly:

Phone: 617-698-1818
Contact Page: powerplumbingboston.com/contact-us

Wireless carriers are not liable for delayed or undelivered messages.

Message delivery is subject to effective transmission by your wireless carrier and telecommunications providers and is outside Power Plumbing's direct control.

SMS services may not be available at all times or in all areas.

Power Plumbing takes the privacy of SMS information seriously.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers and subcontractors that support our business operations, such as customer service, telecommunications, appointment scheduling, customer relationship management, and SMS delivery providers, solely as necessary to provide those services on our behalf.

All categories of information sharing exclude text messaging originator opt-in data and consent. SMS opt-in information and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

Power Plumbing does not sell SMS consent records or mobile phone numbers collected for SMS communications.

For additional information about how we collect, use, and protect personal information, please review our Privacy Policy:

powerplumbingboston.com/privacy

You must be at least 18 years old or have appropriate authorization to participate in Power Plumbing's SMS program.

Power Plumbing may modify or discontinue its SMS program or these SMS Terms when reasonably necessary.

Changes to these Terms will be posted on this page with an updated effective date when appropriate.

Your continued participation in the SMS program following an update is subject to the revised Terms and applicable law.

The Power Plumbing website is provided to give visitors information about our business and services and to allow customers and prospective customers to contact us or request service.

You agree to use the website only for lawful purposes.

You may not use the website in any manner that:

• Violates applicable law
• Interferes with website operation or security
• Attempts to gain unauthorized access to our systems
• Introduces malicious software or code
• Attempts to obtain information through unauthorized means
• Impersonates another person
• Submits intentionally false or misleading information
• Uses automated systems in a manner that unreasonably interferes with the website

We reserve the right to restrict access to the website when reasonably necessary to protect our business, website, customers, or systems.

Power Plumbing provides information on its website regarding plumbing, heating, gas fitting, water heaters, HVAC, and related services.

Website information is provided for general informational purposes and does not constitute a diagnosis, professional evaluation of a specific property, guaranteed estimate, or guarantee that a particular service is appropriate for a specific situation.

Plumbing, heating, gas, HVAC, and related issues may require an onsite evaluation by an appropriately qualified professional.

Do not rely solely on website information when dealing with an emergency or potentially dangerous condition.

Submitting a website form, sending a text message, leaving a voicemail, speaking with an automated or virtual assistant, or otherwise contacting Power Plumbing does not by itself guarantee service availability or create a guarantee that Power Plumbing will perform the requested work.

We may need additional information to determine whether we can provide the requested service.

Service availability may depend on factors including location, scheduling, staffing, equipment, scope of work, and other circumstances.

Power Plumbing may allow customers to request or schedule appointments through our website, by telephone, by text message, through a virtual assistant, or through other scheduling methods.

An appointment placed on our calendar may be subject to review and confirmation by Power Plumbing.

A requested date or time should not be considered finally confirmed until Power Plumbing has reviewed and confirmed the appointment.

We may contact you regarding:

• Appointment confirmation
• Scheduling questions
• Changes in availability
• Rescheduling
• Service details
• Information needed before the appointment

Submitting or scheduling an appointment does not guarantee a particular technician, arrival time, completion time, or service outcome.

Prices for plumbing, heating, and related services may vary depending on the nature of the work, equipment, materials, labor, property conditions, code requirements, and other factors.

Information provided through the website, telephone, SMS, virtual assistant, or other communications should not be considered a binding estimate unless Power Plumbing expressly identifies it as such.

Where appropriate, Power Plumbing may need to inspect or evaluate the work before providing final pricing.

If Power Plumbing accepts electronic or online payments, payment information may be processed by third-party payment service providers.

Power Plumbing may not directly store complete payment card information when transactions are processed through a third-party payment processor.

Additional payment terms may apply to specific services, estimates, invoices, or transactions.

The Power Plumbing website, contact forms, SMS program, scheduling system, and virtual assistant are not substitutes for emergency services.

If you believe there is an immediate threat to life, health, or property, contact the appropriate emergency service.

If you smell gas or suspect an active gas leak, leave the affected area and contact your gas utility or emergency services from a safe location as appropriate.

Do not rely on a website submission, text message, voicemail, appointment request, or automated communication for immediate emergency assistance.

We make reasonable efforts to provide useful and accurate information on our website.

However, website content may occasionally contain errors, omissions, outdated information, or information that does not apply to every situation.

We may update, modify, or remove website content at any time without prior notice.

Service descriptions on the website do not guarantee that a particular service is available at every location or at every time.

Unless otherwise indicated, the Power Plumbing website and its original content, including text, graphics, logos, photographs, design elements, and other materials, are owned by or licensed to Power Plumbing and are protected by applicable intellectual property laws.

You may view and print reasonable portions of the website for your personal, non-commercial use.

Without prior written authorization, you may not:

• Reproduce substantial portions of the website
• Republish website content
• Sell or commercially exploit website content
• Modify or create derivative commercial works from our original content
• Use Power Plumbing trademarks or branding in a misleading manner

Nothing in these Terms transfers ownership of Power Plumbing's intellectual property to you.

Our website may contain links to websites, platforms, applications, maps, payment processors, scheduling systems, or other services operated by third parties.

Power Plumbing does not control these third-party services and is not responsible for their content, availability, security, or privacy practices.

A link to a third-party website does not necessarily constitute an endorsement.

Your use of third-party services may be subject to separate terms and privacy policies.

We do not guarantee that the website or any particular website feature will always be available, uninterrupted, secure, or error-free.

We may modify, suspend, discontinue, or restrict portions of the website when reasonably necessary.

To the extent permitted by applicable law, the website and general informational content are provided on an "as available" basis.

We do not guarantee that website content will be error-free, uninterrupted, or suitable for every particular purpose or situation.

Nothing in these Terms is intended to exclude warranties, rights, or remedies that cannot lawfully be excluded under applicable law.

To the fullest extent permitted by applicable law, Power Plumbing will not be liable for indirect, incidental, special, or consequential damages arising solely from your use of or inability to use the website.

Nothing in these Terms is intended to limit liability that cannot legally be limited or excluded.

Terms applicable to actual plumbing, heating, installation, repair, or other contracted work may also be stated in estimates, proposals, invoices, contracts, warranties, or other agreements provided for that work.

Your use of our website and communications with Power Plumbing are also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

The Privacy Policy is available at:

powerplumbingboston.com/privacy

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles, except where applicable federal law controls.

Any legal rights or remedies available under applicable Massachusetts or federal law remain subject to those laws.

Power Plumbing may update these Terms periodically to reflect changes in our services, website, technology, business practices, or legal requirements.

When these Terms are updated, the effective date at the top of this page may be revised.

The current version will be available at:

powerplumbingboston.com/terms

Questions regarding these Terms & Conditions may be directed to:

Power Plumbing Inc.

Power Plumbing & Heating
16 Churchill St
Milton, MA 02186

Phone: 617-698-1818
Website: powerplumbingboston.com
Contact: powerplumbingboston.com/contact-us

By voluntarily opting in to receive SMS messages from Power Plumbing, you consent to receive customer care and service-related text messages at the mobile number you provide.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in information and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

For more information about how Power Plumbing handles personal information, please review our Privacy 

Policy at powerplumbingboston.com/privacy.